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Terms of Service

Last updated: 16 October 2026

These terms apply when you use the websites and services of Techvoras IT Solution ("Techvoras", "we", "us"), including the Techvoras Messaging Platform at msg.techvoras.com (the "Platform"). By creating an account or using the Platform you agree to them. If you use the Platform for a business, you confirm you are authorised to accept these terms for that business.

1. The service

The Platform lets a business send WhatsApp messages through the WhatsApp Business Platform (Cloud API) provided by Meta, and SMS messages through licensed SMS providers, using one dashboard and API. It also lets you connect your own WhatsApp Business Account, manage message templates, view delivery status and replies, and manage a prepaid wallet. Other Techvoras services are described on our website.

2. Your account

  • You must give accurate information and keep your login details secure. You are responsible for activity under your account and API keys.
  • Tell us promptly if you suspect unauthorised access, and revoke any API key you believe is exposed.
  • You must be legally able to enter into a contract to use the Platform.

3. Messaging rules

You are responsible for the messages you send. You agree that you will:

  • send messages only to people who have given you valid permission (opt-in) to receive them, and honour requests to stop messaging them;
  • follow the WhatsApp Business Messaging Policy and Commerce Policy, Meta's terms, and the rules of any SMS provider we use;
  • comply with Indian law that applies to commercial messages, including the TRAI regulations and DLT registration of senders and templates for SMS, and the Digital Personal Data Protection Act, 2023;
  • not send spam, scams, illegal, harmful, misleading, hateful or adult content, or anything that infringes someone else's rights;
  • not try to bypass limits, template review, or the security of the Platform or of Meta's and our providers' systems.

WhatsApp templates are reviewed by Meta, and Meta may reject, recategorise or pause them or limit your number. SMS delivery depends on operators. We do not control these decisions and are not responsible for them.

4. Third-party services

The Platform works with services we do not control, including Meta (WhatsApp and Facebook Login), SMS gateways, and payment providers. Your use of them is also subject to their terms. When you connect your WhatsApp Business Account, you authorise us to use it on your behalf to send and receive messages and manage templates, and you can withdraw that at any time by disconnecting the number in the dashboard or removing Techvoras under Business Integrations in your Facebook settings.

5. Fees and wallet

  • The Platform uses a prepaid wallet. You add money, and each message deducts the price shown for its type on your Billing page. Sending stops when your balance is insufficient.
  • Prices are set by Techvoras per plan and may change. A change applies to messages sent after it takes effect.
  • If a message fails to send, the amount charged for it is returned to your wallet automatically.
  • WhatsApp conversation charges made by Meta are billed by Meta to the payment method on your WhatsApp Business Account. They are separate from, and in addition to, Techvoras' per-message price.
  • Payments are processed by our payment provider. Prices are in Indian rupees and any applicable taxes are your responsibility unless shown otherwise.
  • Wallet balances cannot be transferred. To ask about a refund of unused balance, contact us; we handle requests individually.

6. Your data

You own your content and your contact lists. You allow us to process them only to run the Platform for you. How we handle personal information is described in our Privacy Policy, and you can ask us to delete your data using our data deletion page. You are responsible for having a lawful basis to give us the personal information of the people you message.

7. Suspension and ending

We may suspend or end your access if you break these terms, put the Platform or other customers at risk, or if Meta or an SMS provider requires it. You can stop using the Platform at any time and ask us to close your account.

8. Availability and liability

We aim to keep the Platform available but provide it "as is", and it depends on third parties, so we cannot promise uninterrupted or error-free service or that every message will be delivered. To the extent the law allows, Techvoras is not liable for indirect or consequential losses, loss of profits or business, or for losses caused by Meta, operators or other third parties, and our total liability for any claim is limited to the amount you paid us for the Platform in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

9. Changes and governing law

We may update these terms; the date above shows the latest version, and continued use after a change means you accept it. These terms are governed by the laws of India, and the courts at Techvoras IT Solution's place of business have jurisdiction, subject to any rights you have under law.

Contact

Questions about these terms? Use our contact page or email techvorasitsolution@gmail.com.